Sometimes you just need a straight answer. Whether it’s an employee on repeated sick leave, someone always late, or performance that isn’t improving, I’ll guide you through the right steps.

I keep advice practical and legally informed, so you can act with confidence without wading through jargon. You’ll know what to say, what to record, and how to keep things fair.

This is the service to use when you need clarity quickly — from one-off queries to tricky situations that could escalate if not handled properly.

Contracts and handbooks aren’t just paperwork — they’re the foundation of how you protect your business. Out-of-date templates or “borrowed” policies often fall apart the minute they’re tested.

I draft or review documents so they’re compliant, up to date, and written in plain English. That means they actually get used — by managers, staff, and you — rather than sitting ignored in a folder.

Every contract or handbook I create is tailored to your practice or business. I’ll also show you how to roll it out smoothly so people understand the changes and you stay protected.

When staff problems crop up, it’s easy to get lost in process. A misstep here can cost you money, time, and trust.

I take the pressure off by guiding or leading investigations, grievances, disciplinaries, restructures and conflict situations. Everything is handled fairly, proportionately, and with a clear record so you’re confident if challenged later.

This isn’t about being heavy-handed — it’s about making sure you act with humanity while protecting your organisation from unnecessary risk.

Line managers are often promoted for being great at their job — not because they’ve had training in people management. That gap shows up fast when they face a grievance, poor performance, or a wellbeing issue.

I design and deliver training that is practical, engaging, and tailored to your managers. From one-off workshops on investigations or performance conversations, through to ongoing coaching, I give managers the confidence to lead well.

It’s training they’ll actually use — no theory for theory’s sake, just tools and practice that help them do better the very next day.

Hiring is expensive — but losing good people is even more costly. I work with you to understand why people stay, why they leave, and how you can build a workplace that keeps the right staff.

That might mean succession planning, reviewing roles and responsibilities, or creating a clear pay and progression framework. It’s about joining the dots between what your business needs and what your team needs to thrive.

The result is a workforce plan that reduces turnover, improves engagement, and gives you stability for the future.

If you’re in Primary Care, you already know HR and compliance can feel relentless. I’ve led HR across multiple PCNs and supported practices through CQC inspections, so I know exactly what’s expected.

I can review your HR systems, culture and policies with a CQC lens, highlighting risks before inspectors do. I also support practice managers and partners with workforce planning that balances patient care, compliance, and staff wellbeing.

This isn’t just about passing inspection — it’s about building a sustainable, confident workforce in one of the most pressured environments.